At DiamEx we fully understand that providing personal information is an act of trust. DiamEx values its clients’ trust and confidence. We will never sell or share the non-public personal information obtained from or in reference to clients. All information provided by clients to DiamEx and its staff, and information and advice furnished to clients by us, shall be treated as confidential and shall not be disclosed to affiliated or unaffiliated third parties, except as permitted or directed by clients with written authorisation, by application to facilitate the investment services offered by the firm via an unaffiliated financial services provider, or as required by any rule, regulation or law.
Commitment to Your Private Information. DiamEx is committed to safeguarding the confidential information of its clients. DiamEx holds all personal information provided by clients in the strictest confidence and it is the objective of the firm to protect the privacy of all clients. Except as permitted or required by law, DiamEx does not share confidential information about clients with non-affiliated parties. It is our policy to restrict access to all current and former clients' information (i.e., information and records pertaining to personal background, investment objectives, financial situation, tax information/returns, investment holdings, account numbers, account balances, etc.) to those employees and affiliated/non-affiliated entities who need to know that information in order to provide products or services in furtherance of the client's engagement of DiamEx. DiamEx permits only authorised employees and affiliates who have acknowledged receipt and understanding of our Privacy Policy (by acknowledging and accepting our firm’s Compliance Policies and Procedures) to have access to client information. Employees violating DiamEx’s Privacy Policy will be subject to our disciplinary process. If there are any changes to this policy, we will provide clients with written notice and clients will be provided an opportunity to direct DiamEx as to whether such changes are permissible.
Why We Collect and How We Use Information. To conduct regular business, DiamEx may collect personal information from sources such as:
To administer, manage, service, and provide related services for client accounts, it is necessary for DiamEx to provide access to client information within the firm and to non-affiliated companies, with whom we have entered into agreements.
The disclosure of information contained in any document completed by the client for processing and/or transmittal by DiamEx to facilitate the commencement/continuation/termination of a business relationship between the client and/or between DiamEx and a non-affiliated third party service provider (i.e., broker-dealer, investment adviser, account custodian, record keeper, insurance company, etc.), including, but not limited to, information contained in any document completed and/or executed by the client in furtherance of the client's engagement of DiamEx (i.e., advisory agreement, client information form, etc.), shall be deemed as having been automatically authorized by the client with respect to the corresponding non-affiliated third-party service provider.
Sharing Information with Other Companies Permitted Under Law. DiamEx may disclose the client's information: (1) to individuals and/or entities not affiliated with DiamEx, including, but not limited to the client's other professional advisors and/or certain service providers (i.e., attorney, accountant, insurance agent, broker-dealer, investment adviser, account custodian, record keeper, proxy management service provider, etc.) that may be recommended or engaged by DiamEx in furtherance of the client's engagement of DiamEx; (2) required to do so by judicial or regulatory process; or (3) otherwise permitted to do so in accordance with the parameters of applicable federal and/or state privacy regulations. Since DiamEx shares non-public information solely to service client accounts, the firm does not disclose any non-public personal information about the firm’s customers or former customers to anyone, except as permitted by law. In the event that the firm has a change to its client privacy policy that would allow it to disclose non-public information not covered under applicable law, the firm will allow its clients the opportunity to opt out of such disclosure. Finally, DiamEx strives to only recommend financial services providers that share its privacy policies; however, clients are encouraged to request each specific firm’s written policy for review.
Information Security. DiamEx maintains physical, electronic, and procedural safeguards that comply with federal standards to protect its clients' non-public personal information. Through this policy and its underlying procedures, DiamEx attempts to secure the confidentiality of customer records and information and protect against anticipated threats or hazards to the security or integrity of customer records and information. DiamEx maintains client records in a controlled environment and records are only available to authorised persons of the firm who have a need to access client information in order to deliver advisory services or respond to client requests. DiamEx’s policy to protect client information extends beyond the termination of the Engagement Letter or Client Agreement.
Children. Our company website is not directed to children under the age of 18 years. By accessing and using our website, you represent and warrant that you are at least 18 years old.
Former Clients. Even if we cease to provide you with financial products or services, our Privacy Policy will continue to apply to you, and we will continue to treat your non-public information with strict confidentiality.
Changes to this Policy. DiamEx will provide each client with initial notice of the firm's current privacy policy when the client relationship is established. We will also provide each client with a new notice of the firm’s current privacy policy at least annually. If, at any time, DiamEx adopts material changes to its privacy practices, the firm shall provide each client with a revised notice reflecting the new privacy practices.
Contact Us: Clients are encouraged to discuss any questions regarding privacy policies and procedures directly with Jeffrey A Smith, Chief Compliance Officer of DiamEx. Contact information: info@DiamEx.co.uk
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